FAQ

What forms of payment do you accept?

If you pay for the transportation of your vehicle prior to shipping, the methods of payment are listed on your Shipping Order. They are as follows:

I have NOT yet received my Requested Quote, what can I do?

We receive hundreds of quotes a day from many different sources, but due to our sophisticated automation technology we can usually reply with a quoted price within 2 - 6 hours. However, if you have not received a reply from us within 24 hours, it means we are some how unable to contact you. For assistance, please email the Sales Manager.

On what kind of transporter will my vehicle be carried?

Most are transported via multiple car carriers, the same type used to transport new vehicles from the manufacturing plant to dealerships.

How long does it take to have my vehicle transported?

For vehicles being transported over 1,000 miles, the typical transit time is 7 to 14 days assuming we receive a 1 week advance notice. We would like to have a 2-3 business day window to schedule the pickup of your vehicle; however, same day service is available with advance notice. Our typical transit time of 7-14 days is an estimated time of arrival. If you need your vehicle delivered in a specific time frame, we do offer expedited trucking and drive away services with guaranteed delivery dates. There is an additional charge for this service.

Is my vehicle insured?

For your protection, American Auto Mover Company carries $1,000,000 public Liability Insurance and $250,000 Cargo Insurance.

 

What steps are involved in shipping my vehicle?

Once your order is placed and all paperwork submitted, the transport of your vehicle will be scheduled according to the dates on your Shipping Order. After a truck has been assigned, you will receive a call from the driver or terminal to schedule a pickup date and time. When the driver picks up your vehicle he will perform a detailed inspection of your vehicle on a Bill of Lading. Both the person releasing the vehicle and the driver will sign this Bill of Lading and one copy is left at the vehicle point of origin. The same Bill of Lading will be present on delivery so that the vehicle can be re-inspected before released. The driver or terminal should again call 12-24 hours in advance to schedule the delivery of the vehicle.

Will my vehicle be picked up or delivered to a terminal?

In most cases a terminal is used to pickup and/or deliver your vehicle. This is necessary because car carriers are 75 feet long and are unable to enter most neighborhoods. Therefore, our terminal will use smaller flatbed trucks to assure safe and efficient service. Our terminal will call to schedule the pickup and/or delivery of your vehicle and in most cases will give you a 12-24 hour notice of pickup and/or delivery. Additionally, you may also drop your vehicle at the terminal or pick it up from them if the scheduling is inconvenient.

Can I pack personal items in my vehicle?

Items left in the vehicle are not covered by carrier insurance. You can put up to 100lbs of personal items in your vehicle. We do ask that the items be confined to the trunk area. All personal items are placed in the vehicle at the owner's risk. We do not recommend packing electronics, breakable items or items of great monetary or sentimental value.

How can I verify that a carrier has a proper government license and bond to conduct business?

Visit the Federal Motor Carrier Safety Administration on their website at www.safersys.org